Managed Services
EchoTwin AI’s Managed Services deliver end-to-end solutions to ensure applications operate securely, efficiently, and in alignment with dynamic business needs. Our comprehensive Managed Services handle the entire lifecycle—from application to implementation—so you can focus on transforming urban environments without getting bogged down by technical complexities.
KEY ASPECTS OF MANAGED APPLICATION SERVICES
↳ Application Monitoring
Continuously track application performance, identify potential issues, and alert teams to potential problems through tools like Application Performance Monitoring (APM).
↳ Performance Optimization
Analyzing application performance metrics and implementing adjustments to improve response times and efficiency.
↳ Security Management
Implementing security controls to protect applications from unauthorized access, data breaches, and cyber threats.
↳ Backup and Recovery
Regularly back up application data and ensure efficient recovery procedures in case of system failure.
↳ Incident Management
Responding to application issues promptly and effectively, including troubleshooting and root cause analysis.
↳ Application Upgrades and Enhancements
Implementing new features and functionality to keep applications relevant and aligned with business needs.
↳ Compliance Management
Ensuring applications adhere to industry regulations and compliance standards.
↳ Application Lifecycle Management
Overseeing the entire application lifecycle, from development and deployment to maintenance and eventual retirement.
↳ Cybersecurity
Implementation of robust cybersecurity protocols, including threat detection, firewalls, and encryption, to protect applications from unauthorized access, data breaches, and evolving cyber threats.
↳ Data Protection and Integrity
Deployment of advanced data integrity measures, including validation checks and encryption, to ensure that application data remains accurate, reliable, and secure during all operations.
KEY ASPECTS OF IMPLEMENTATION SERVICES
To fully realize the benefits of our AI technology, we offer Implementation Services that streamline the deployment and upkeep of our solution across your city’s fleet. Our team ensures a hassle-free hardware setup experience.
↳ Hardware Deployment and Vehicle Integration
Our experts install and calibrate the camera equipment on municipal vehicles. We work closely with your fleet managers to minimize downtime and customize installations for different vehicle types.
↳ Maintenance & Support
Our dedicated support team keeps your hardware up-to-date and performing at peak levels. We monitor system health, troubleshoot issues, and coordinate repairs to minimize service disruptions.
↳ Scalable Expansion
As your city’s needs grow, our modular approach makes it easy to add more vehicles or expand coverage to additional districts. We’ll guide you through each step to ensure a smooth scale-up.
Administrative tasks and ongoing functions needed to meet the specific needs of your organization.
Our trained staff can perform all ongoing administration and forward-looking solution optimizations for your EchoTwin AI implementation.
Testing new major releases, service packs, and fixes
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Forms modification & deployment
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Troubleshooting conditions
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User account administration and permissions management
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Functionality augmentation & scripting
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Configuring new features
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BENEFITS OF MANAGED APPLICATION SERVICES
By outsourcing application management, organizaitons can minimize the need for in-house IT staff and associated costs.
Reduced Costs
Dedicated application management teams often resolve issues faster and more effectively than internal teams.
Improved Efficiency
Expertise in application security can help mitigate potential threats and vulnerabilities.
Enhanced Security
Allows organizations to focus on their core competencies rather than managing application infrastructure.
Focus on Core Business