Preferred Support Program
EchoTwin AI provides a full team of resources to provide the following services for smooth and effective implementations.
Our Professional Services organization is dedicated to helping customers get the most value from their investment in EchoTwin AI’s software, both during and after system launch.
↳ Project Advisory
↳ Solutions Architecture
↳ Project Management
↳ Implementation
↳ Solution Optimization
↳ Managed Applications
Post-Implementation Value
Once a system is near deployment, EchoTwin AI’s Professional Services team can also provide valuable services.
Deep knowledge transfer to ensure our customers are well-equipped to provide ongoing administration, testing, and enhancements as those needs arise.
User enablement with training resources to ensure all users can hit the ground running in the new system.
The option of EchoTwin AI’s Managed Application Services to provide hands-on resources for administration, optimization, and enhancements on an ongoing basis.
Preferred Support Program Benefits
A complete training ecosystem for all your development needs. An important part of EchoTwin AI’s mission is to ensure our users can optimize their EchoTwin AI’s Solutions. Whatever your role, whether an administrator, developer, end-user, inspector, or partner, our content will help you do your job better, faster, and more confidently.
Through proactive monitoring, your Named Technical Support Engineer can help you see around the corners and is your primary contact for case management, priority, and escalations.
Around-the-clock coverage with 24×7 support
Named Support driving resolution of reported support questions, requests, and defects
Scheduled and proactive account health reviews
Improved Support SLA’s
Preferred Support understands your business goals, operational processes, and unique configuration.
EchoTwin AI CityView Platform Release Training
Unlock the full potential of EchoTwin AI’s CityView Platform by attending the monthly release training sessions. Tailored to equip you with the latest insights and skills, these sessions delve into the newest release’s key features, functionalities, and enhancements. Join us to ensure you're leveraging every advantage the CityView Platform offers and maximizing the return on your investment.
Enhanced Public Safety Applications
Leverage a network of trusted local partners to deliver our industry-leading AI platform and its embedded algorithms on a global scale.
End-to-End Service Offering
From consulting and strategy development to implementation and ongoing support, EchoTwin provides comprehensive solutions that cover the entire lifecycle of data analytics and AI deployment, ensuring seamless integration and maximized value.